Asda is significantly enhancing its in-store security by outsourcing the service to Mitie, a move prompted by a sharp increase in retail crime and abuse against staff across its 1,700 stores. This strategic partnership aims to bolster safety for both employees and customers through professional, technology-driven security solutions.
Key Takeaways
- Asda is outsourcing its in-store security to Mitie across all 1,700 of its supermarkets, Living, and Express stores.
- Over 30,000 incidents of theft and abuse were recorded at Asda stores last year.
- More than 2,000 Asda security staff will be offered TUPE transfers to Mitie.
- The partnership includes SIA-licensed guards, undercover operatives, rapid response units, and a 24/7 central operations hub.
Addressing Rising Retail Crime
Supermarket giant Asda has announced a significant shift in its security operations, entering into a multi-year contract with Mitie to manage in-store security. This decision comes in response to a dramatic surge in criminal activity and abusive behaviour directed at staff within its stores. Last year alone, Asda reported over 30,000 incidents, highlighting the growing challenge faced by the retail sector.
Enhanced Security Measures
The new agreement will see Mitie take responsibility for security across Asda’s extensive network of 1,700 locations. A key component of this transition is the TUPE (Transfer of Undertakings Protection of Employment) transfer of more than 2,000 existing Asda security personnel to Mitie. These employees will benefit from additional training, including CCTV operations, and access to Mitie’s employee benefits package. Furthermore, Asda stores will gain access to Mitie’s 24/7 central operations hub in Northampton, which already supports other major food retailers with remote monitoring services. The initiative also includes the introduction of 67 electric vehicles into Asda’s estate.
A Comprehensive Approach
Liz Evans, Asda’s chief commercial officer for non-food and retail, emphasised the company’s commitment to safety. "The safety of our colleagues and customers is our absolute priority, and we are taking decisive action to strengthen protection across our estate," she stated. The partnership with Mitie will implement a robust security presence, comprising SIA-licensed security guards, undercover detectives, rapid response units, and dedicated teams for high-risk locations. This comprehensive strategy is designed to ensure swift and coordinated responses to incidents.
Mitie’s Role and Asda’s Wider Strategy
Mitie has been a security partner for Asda’s logistics operations since 2019. Jason Towse, MD for Mitie Business Services, expressed enthusiasm for the expanded partnership, stating, "We are proud to be strengthening our partnership with Asda, supporting them as they advance their security approaches to crack down on escalating retail crime and enhance store safety." This move is part of a broader strategy by Asda’s owner, TDR, to streamline operations and reduce costs, following recent plans to outsource George.com distribution to DHL, which also involved TUPE transfers for affected staff.
